So this is an email ticketing system Where the customer can respond back to Your email as you respond to them and it Goes back and forth for example How can I help you with finding an RV Smith as pending and now if we had an Email system integrated this would send An email to them that they can respond To and we responded in less than one Minute So that's great that's why that's our Target because now Bjorn's like wow They're fast I'm going to work with These guys I'm not going to work with The other guys I contacted because They're not responding to me at all you Can also view the chat conversation you Can view the ticket history with this Customer it's assigned or it's connected To their email address you can see which Pages they viewed on your website any Notes about them everything you need Everything you need to help your Customer achieve their goals